Employer - Frequently asked questions

Where can I find the member upload template
The RISE Platform makes use of simple, standard file formats for Member Uploads, Salary Uploads, and Contribution Uploads. For each of these functions, a st...
Wed, 18 Jan, 2023 at 9:44 AM
Where can I find the contribution file upload
The RISE Platform makes use of simple, standard file formats for Member Uploads, Salary Uploads, and Contribution Uploads. For each of these functions, a st...
Wed, 18 Jan, 2023 at 9:02 AM
Where can I find the salary history upload file
The RISE Platform makes use of simple, standard file formats for Member Uploads, Salary Uploads, and Contribution Uploads. For each of these functions, a st...
Wed, 18 Jan, 2023 at 9:07 AM
How do I reset my password?
The RISE Platform is a secure, role-based environment so you are required to enter a username and password to log in.    If you have forgotten your passwo...
Wed, 18 Jan, 2023 at 9:23 AM
How do I give member portal access to my employees
RISE provides access to various role players and stakeholders including Employers, Brokers, Trustees, and Members. Members of Retirement Funds administered ...
Wed, 18 Jan, 2023 at 9:25 AM
What is the RISE platform?
The RISE Platform is an integrated administration and investment management system that can be accessed by Employers, Paypoint Administrators, and other ...
Wed, 18 Jan, 2023 at 9:28 AM
How do I get access to the RISE platform?
As part of the implementation phase, each Employer Representative (Human Resource Managers, Payroll Administrators, etc.) will be provided with secure login...
Wed, 18 Jan, 2023 at 9:32 AM
What are the RISE platform file formats?
To ensure that the transfer of data between the Employer and RISE is efficient, RISE has developed simple, standard file formats for the following Employer-...
Wed, 18 Jan, 2023 at 9:33 AM
Where can I find a RISE administration manual?
The RISE Administration Manual is a detailed document describing all aspects of RISE Administration Services. The Administration Manual is updated on a regu...
Wed, 18 Jan, 2023 at 9:36 AM
How do I load new employees?
When a new employee starts working for your Company and joins the Retirement Fund administered by RISE, you will be required to load the member onto the RIS...
Wed, 18 Jan, 2023 at 9:39 AM