Frequently asked Questions

How does the annual investment increase work on RISE?
We're pretty sure you've probably noticed that each year the cost of almost everything seems to go up.  This is a concept called Inflation which...
Thu, 14 Jan, 2021 at 11:41 AM
How can I find out the value of my retirement savings?
You can get your value of your retirement savings by following a few steps below. If you are registered on the portal, please sign in HERE.  If you ...
Tue, 17 Jan, 2023 at 7:52 AM
I can't access my account
Make sure your login credentials are filled in correctly. E.g. correct email address format and special characters and capital letters in passwords.   If ...
Tue, 17 Jan, 2023 at 8:56 AM
How long will it take to process my claim?
Your claim will be processed within seven days of receipt of all relevant information. Fees that you could pay include: •    RISE admin fee •    Servi...
Tue, 17 Jan, 2023 at 12:24 PM
Is my retirement fund contribution tax deductible?
Up to 27, 5% of your remuneration is tax-deductible, subject to a maximum of R350 000 per annum. Click the link to listen to an audio of this FAQ Ch...
Tue, 17 Jan, 2023 at 9:03 AM
What is my tax-free portion on retirement?
The first R500 000 is tax-free, the balance is taxable as per the prescribed tax tables. Chat with us on WhatsApp    For any further information, pl...
Tue, 17 Jan, 2023 at 9:05 AM
What is the difference between a pension fund, retirement fund and a retirement annuity fund?
In a pension fund one is allowed to take a maximum of 1/3 of your savings in cash. The remaining 2/3 must be used to purchase an annuity. Provident fund  ...
Tue, 17 Jan, 2023 at 9:12 AM
What is a paid-up certificate, and why have I received one.
You are issued a paid-up certificate if you have left the employer, and your benefit remains in the Fund. Once the Fund has been notified that you have ...
Tue, 17 Jan, 2023 at 9:46 AM
How much do I need to save?
To retire comfortably, you would require a minimum of 60-70% income replacement ratio to your last working salary, you should aim to save at least 15% of yo...
Tue, 17 Jan, 2023 at 9:55 AM
How do I make sure I have enough for retirement.
There are a few ways of making sure you have enough for retirement. Don't take retirement savings in cash when you change jobs but rather preserve you...
Tue, 17 Jan, 2023 at 9:58 AM