Frequently asked Questions

How do I get my membership certificate
Log in to our member portal HERE The member portal allows you to: Download statements. Check fund credit. Download member certificate. Cl...
Tue, 17 Jan, 2023 at 3:09 PM
Why would my claim take longer than expected?
Your claim might be taking longer than expected due to outstanding information and/or personal unresolved tax issues with SARS. You should follow up with t...
Wed, 18 Jan, 2023 at 8:11 AM
Can in contribute more into my retirement fund.
Contributions towards retirement are deductible to a limit of 27.5% of taxable income, capped at an annual limit of R350 000. Contributions above the annual...
Wed, 18 Jan, 2023 at 8:14 AM
What is the difference between the ZAR, USD and TFSA accounts
The ZAR account allows you to purchase South African Equities, RISE Bundles, ETFs, ETNs, Unit trusts, Baskets and the EC10 Crypto Bundle. The account can be...
Wed, 18 Jan, 2023 at 8:20 AM
What is RISE
RISE is approved as a benefits administrator, in terms of section 13B of the Pension Funds Act, 1956, and as a registered financial services provider in ter...
Wed, 18 Jan, 2023 at 8:24 AM
How can I claim my tax refunds?
Tax can only be claimed once a year when you, the retirement fund member, need to submit a tax return. Chat with us on WhatsApp    For any further i...
Wed, 18 Jan, 2023 at 8:26 AM
What is the tax payable on withdrawal?
Please refer to the following SARS webpage for the prescribed tax tables: https://www.sars.gov.za/tax-rates/income-tax/retirement-lump-sum-benefits/ Cha...
Wed, 18 Jan, 2023 at 8:28 AM
How can I claim my retirement savings?
You can claim your retirement savings when you resign, reach retirement, or are dismissed or retrenched. To claim your retirement savings, you must complete...
Wed, 18 Jan, 2023 at 8:32 AM
What are the differences between the RISE Bundles
The RISE Bundles differ by their benchmarks, their risk, and their investment horizon. The different benchmarks across our bundles are CPI+7, CPI+5, and CPI...
Wed, 18 Jan, 2023 at 8:39 AM
How is my fund performing?
To view information on our retirement fund or RISE bundle's performance, click the link to view our fact sheets. Chat with us on WhatsApp    For...
Wed, 18 Jan, 2023 at 8:43 AM