All claims are initiated and processed via the RISE Platform.


Generally, claims submissions will form part of the Month-End Processing, where the Employer Representative responsible for making the contribution payments will identify all exiting members (resignations, retrenchments, dismissals, retirements, deaths, disabilities, etc.) and will simultaneously submit the claim and provide the required claim documentation.


Where a claim is to be submitted outside of the Month-End Processing, the Employer Representative will initiate the claim process via the RISE Platform. 


The Member Details screen provides a full list of all Member data captured on the RISE database.

The user can also access the following Member related data: -

  • Beneficiaries
  • Other Deductions
  • Claims

To initiate a claim for the member, and this may be for Notification or Submission, click on the ‘Claims’ icon on the Member Details Menu.

To Notify or Submit a new claim click on the ‘New Claim’ button.

Where a claim has already been created for the Member, the claim will be listed and can be accessed from this listing.

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